** IMPORTANT NOTE ABOUT EU ORDERS ** I have decided to ship to the EU, however, please note that I am unable to charge vat/taxes during the checkout process in my shop. This means that if you order from a country within the EU it is likely that you will be charged tax, customs fees and a handling fee once the parcel reaches you. Please be mindful of this when ordering as it may add a significant cost to your order. Thank you so much, Caroline xo

Customer Service


PLACING AN ORDER

Love to Sew is open 24 hours a day, 7 days a week.

When you have browsed the products, simply add items you wish to purchase to your basket and proceed to the checkout to pay.

If you have created an account, you will be able track your order as well as save your basket.

Alternatively, you may checkout as a guest, and at the end of the checkout process, you will have the option to create an account in order to be able to track your order, if you wish.

Once your order has been placed, you will receive an order confirmation email. 

PAYMENT

I accept payment by Debit, Credit Card and Paypal.

I do not hold any payment or card data.

I am unable to accept cheques.

DELIVERY

I aim to dispatch orders within 3 working days and post orders Monday to Friday. 

Please ensure that you enter the correct delivery address as I cannot be held responsible for orders that do not arrive owing to you providing an incorrect delivery address.

Further information can be found on my Delivery Information page.

REFUNDS & RETURNS

For information on my current returns policy please see my Returns Information page.

PHOTOGRAPHS

I have taken great care to photograph all of my products in the best light and endeavoured to represent the colours carefully and realistically. However, please bear in mind that colours can vary depending on which device you are viewing them on, and under different lighting conditions.